In a bid to enhance public service and foster stronger community connections, the Queen Creek Police Department has taken a significant step forward with the launch of Versaterm’s Case Service Reporting. As a global leader in public safety solutions, Mesa-based technology company Versaterm Public Safety has collaborated with the department to introduce an advanced conversational technology for non-emergency reporting. This cutting-edge service allows Queen Creek residents to submit incident reports in their own words, streamlining the reporting process and strengthening the agency’s commitment to exceptional experiences for all community members.
Strengthening Community Connection through Innovative Technology
The launch of Case Service Reporting marks a significant milestone in the Queen Creek Police Department’s mission to provide exceptional public service and cater to the evolving needs of its community. By collaborating with Versaterm Public Safety, the department has demonstrated its dedication to operational efficiency and direct community engagement.
Effortless Reporting for Community Members
The new Case Service Reporting service offers Queen Creek residents a seamless and user-friendly way to submit non-emergency reports. Instead of calling 311, community members can now access the reporting platform through the department’s website or a mobile app available on the iOS App Store or Google Play Store. The innovative technology employs advanced conversational functionality, guiding reporting parties through the reporting process in their own words. This ensures that all necessary information for an incident report is captured accurately and efficiently.
Immediate Virtual Assistance and Engagement Options
One of the key features of Case Service Reporting is the immediate virtual assistance provided to community members. Users can conveniently engage with the platform through their preferred communication channels, enabling prompt responses and streamlined interactions with the police department. The Queen Creek Police Department’s commitment to technology-driven services reflects its dedication to catering to the preferences of its community members, providing options that range from in-person interactions to online interfaces.
Comprehensive and Efficient Reporting Process
The advanced conversational functionality of Case Service Reporting allows reporting parties to describe the situation thoroughly, ensuring that all relevant details are collected. The solution generates comprehensive reports that adhere to the National Incident-Based Reporting System (NIBRS) standards, ensuring accuracy and consistency in data collection. Each case is thoroughly validated by the police department, and upon approval, a unique case number is assigned to the reporting party.
Versaterm’s Records Management System (RMS) Integration
Case Service Reporting is integrated into Versaterm’s Records Management System (RMS), enabling seamless management of agency-wide data. This integration empowers the Queen Creek Police Department to support proactive police work effectively, making data-driven decisions to enhance public safety and community well-being.
As the Queen Creek Police Department continues to prioritize service excellence, its dedication to implementing the latest technologies ensures a safer, more connected, and empowered community for years to come.
Source: Town of Queen Creek
