The Queen Creek Police Department (QCPD) has taken a significant step forward in enhancing public safety and communication with the introduction of SPIDR Tech, a cutting-edge tool designed to improve the way the department interacts with residents. Announced on Monday, August 26, 2024, this new technology is poised to streamline communication processes and elevate the level of customer service provided by the QCPD.
SPIDR Tech is an advanced communication platform that automates the distribution of text messages, emails, and mobile surveys to individuals who have reported incidents, called 911, or been involved as victims. This innovative tool provides real-time updates and transparency, ensuring that residents remain informed throughout the course of a police response.
One of the standout features of SPIDR Tech is its ability to send automated text messages to individuals who place calls to the QCPD’s non-emergency line at 480-480-3500 or to 911. Upon making a call, the reporting party will receive an acknowledgment text message, with the option to opt out of further messaging if desired. This initial contact is followed by regular updates on the status of the police response, including any delays that may occur due to higher-priority calls.
Additionally, SPIDR Tech offers crime victims a new level of engagement by allowing them to opt in to receive updates on their case status, even if they were not the original caller. These updates can include information about the status of the investigation, the assigned investigators, and other relevant details. Victims also have the opportunity to provide feedback through surveys, further enhancing the department’s commitment to accountability and continuous improvement.
While SPIDR Tech provides residents with valuable real-time information, it’s important to note that the system is designed for one-way communication. Residents will not be able to send text communications to dispatchers, ensuring that the focus remains on timely updates and transparent communication.
The introduction of SPIDR Tech marks a significant milestone in the QCPD’s ongoing efforts to foster a safer, more connected community. By leveraging this innovative technology, the department is ensuring that residents are kept informed and engaged throughout the law enforcement process.
Here are the key benefits that SPIDR Tech offers to residents:
- Automated Acknowledgment: Sends an automated text message to acknowledge calls placed to the QCPD non-emergency line or 911.
- Real-Time Updates: Provide regular updates on police response status, including any delays due to higher-priority calls.
- Case Status Notifications: Allows crime victims to opt in for regular updates on their case status, including assigned investigators and other relevant information.
- Customer Feedback Surveys: Distribute mobile surveys to crime victims for feedback, enhancing departmental accountability.
- Opt-Out Flexibility: Residents have the option to opt out of receiving further messages after the initial acknowledgment.
- One-Way Communication: Ensures clear and focused communication by not allowing residents to send texts back to dispatchers.
These features collectively enhance transparency, improve communication, and foster trust between the Queen Creek Police Department and the community it serves.
For more information about the Queen Creek Police Department and its initiatives, residents are encouraged to visit QueenCreekAZ.gov/QCPD and follow their official social media channels at Facebook.com/QueenCreekPolice.
Source: Queen Creek Sun Times
